A true commitment to always be there for you.
At Konecranes we always put our customers and their world first. This is one of the reasons we have built long lasting relationships and can call many customers our friends. Our customer service will always go the extra mile to make sure our customers can fulfill their commitments.
During the Christmas period one of our distributors was in immediate need of a complete cabin. After successfully giving the needed support, Arif Masood, CEO Boodai Trading Company, Ltd in Kuwait was very grateful:
”Our deep appreciation for support given by you and your team for quick dispatch of spare parts and subsequent troubleshooting done by Pascal in Kuwait. We are also grateful that in spite of Christmas holidays you could organize Pascal a trip to Kuwait.
The logistic and arrangement made by you was simply flawless and I wish all our suppliers/manufacturers were like Konecranes. It was not an easy task to organize in 48 hours 1500 kgs of materials, including complete cab with large dimensions, from Montceau Les Mines to Paris airport. It made us fulfill our commitment to our customer and delivery was effected to them without default. Great job done!”