Maximize customer satisfaction and equipment uptime_header image
Maximize customer satisfaction and equipment uptime_header image
Expert article

Maximize customer satisfaction and equipment uptime

 

Equipment uptime is a game-changer for your business, driving productivity and reducing costs. When machines operate without interruption, workflows remain smooth, and productivity soars. This uninterrupted flow not only helps in meeting business targets but also ensures business continuity. Moreover, maintaining equipment in optimal condition enhances customer satisfaction, as it reflects reliability and efficiency. And this is our main goal.

 

The benefits of preventive maintenance – an enabler to consistently fulfil the promises to your clients

 

There is one high-level goal your business strives to achieve: client satisfaction. Preventive maintenance for your equipment fleet delivers exceptional value by helping you consistently keep your promises to your clients. 
With Konecranes’ digital innovations and solutions, you have the right tools to reach this goal—at no extra cost. Here’s a list of three of the main features you can benefit from, with your Smart Connect Lift Truck:

Maintenance planer 2025 and Service report SCLT
Maintenance planer 2025 and Service report SCLT

1. Asset maintenance planner: Providing up to two years of service intervals for your equipment, it gives you a clear overview of upcoming maintenance: when it’s due, how long each activity takes, and which parts are required. This tool helps you plan servicing ahead of time, maintain the right parts inventory, and allocate resources efficiently.

2. Service notification: Configure the system to notify/alert you well before the next maintenance is due – starting 150 hours in advance. Notifications can be set for a single asset or your entire fleet and are delivered straight to your email. Each alert shows which equipment needs service and how many operating hours remain before it’s due, helping you stay ahead of maintenance and avoid unexpected downtime.

3. Customized & periodic inspections: Performing periodic inspections gives you access to details not captured by TRUCONNECT alone—extend visibility on your truck’s status with CheckApp. Create dedicated, customized checklists for your equipment or special attachments and ensure every point is covered for smooth operation. Gain detailed insights that aren't directly collected by the machine  allowing for informed decision-making and fast follow-up —avoiding costly downtime later. If your lift truck has special attachments, you can create tailored checklists for safer maintenance operations. CheckApp is brand-agnostic and works with any equipment—take advantage of it.

Efficient scheduling of maintenance activities is crucial for maximizing equipment uptime. Our digital tools, including Asset Maintenance Planner, CheckApp, and Service Notifications, streamline the planning of maintenance, inventory management, and timely service notifications. This means you always know when your next maintenance interval is coming and can plan operations and activities around that. Planning maintenance also means minimizing costs to maintain and repair the trucks, reducing the total cost of ownership.

Daily report SCLT
Daily report SCLT
Take reactive maintenance to the next level with automatic daily digests

 

Reactive maintenance minimizes downtime by addressing issues as soon as they occur. With our digital solutions, like TRUCONNECT Notifications, you can act fast and stay informed. Receive a daily email digest listing equipment faults and alarms, so you can focus on what matters – taking action quickly to keep operations running smoothly.

This recurring report gives you a complete overview of your fleet’s condition. You can download the report for easy sharing and follow-up with stakeholders.

Your maintenance manager can track everything in the TRUCONNECT Faults and Alarms section of your KONECRANES customer portal, either in near real-time or through the daily digest. Events are displayed with Pareto charts, helping you prioritize the subsystem that needs attention first—solve the main issue, and the rest become minor. 

By leveraging asset data, businesses can anticipate inventory needs and ensure that equipment remains in peak condition, supporting both business continuity and revenue increase.

It’s time to leverage these digital solutions, available free of charge, for your Smart Connected Lift Trucks, to unlock the full potential of your operations and move toward a future of uninterrupted productivity and growth.